TOOWASTED FAQ

 

PAYMENTS & ORDERING

What types of payments do you accept?
Currently we only accept Paypal as a form of payment, with more methods on the way in the coming months. Using PayPal you have several options to pay, including paying with your debit card, paying directly from a bank account, using a credit card, or spending directly from your PayPal balance.

Can I change or cancel an order I just placed?
Yes, all items can be cancelled within 2 hours of placing your order. Please log in to your account page to view and cancel orders. But please not that any orders cancelled after manufacturing will not be cancelled, return costs will also not be covered in this situation.

I have a discount or coupon code, how do I use it?
If you were emailed a code or found one via social media or online, please enter it on your cart or checkout page and hit apply. Coupon codes can not be stacked, only one per order.

 

SHIPPING

How much is shipping and how long does it generally take?
Delivery times vary by country and shipping service. We use Royal Mail to process and ship all of our items. Orders are processed Monday to Friday, items ordered before 3PM will be dispatched same-day. Please note that we are not responsible for lost or stolen packages or packages delayed by the carrier. All international orders are subject to customs fees determined by their countries regulations.

My package arrived, but I have to pay a customs fee?
If your shipping address is outside of the EU you might have to pay customs fees when your package is delivered. Customs fees are determined by your country, are not included in any payment you made to TOOWASTED. These fees are uncommon, but if they do pop up, unfortunately we do not cover the costs. Customs policies vary widely from country to country; please contact your local customs office for more information. If you refuse a shipment you are responsible for the original shipping charges, duties and the cost of returning the package to England, UK.

 

RETURNS AND EXCHANGES

Can I return something I bought?
Certainly! If you are within our 30 day returns window. The item must be in as-new condition, unworn if possible. As soon as we receive your returned package we will process a replacement or a refund, dependant on the requested action. Please see our returns page here for more information.

 

EVERYTHING ELSE

I saw an item online but can not find it on the TOOWASTED website
Please use our search bar to locate items on the TOOWASTED website. Sometimes items go out of stock or are discontinued, get in touch if you need help locating an item.

Can I promote or collab with TOOWASTED?
Yes! We now offered an Affiliate Program to allow models to take control of their promotions and profit from them. Want to work with an up-and-coming fashion brand and get paid to model? perfect, click here for more information.

Will everybody be accepted for the TOOWASTED Affiliate Program?
Sadly no, we are unable to accept all applicants to our commission based program. We process would-be promoters very carefully, taking into consideration a number of criteria including:

  • Age – All promoters must be Over 18 years of age
  • Engagement – Follow / like / comment ratio
  • Followers – Minimum of 1000
  • Category or Niche – Must be in line with our vision

 
If we really like the look of your Instagram, Twitter or website blog we will send out an acceptance email to the address provided, this includes all steps to completing your profile and getting the collaboration live. Please don’t email or DM us asking for free sh*t.

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